Billing, account and your data

Invoices and payment

Everything billing-related lives under Billing.

• Invoices — download any past invoice
• Change plan — upgrades apply immediately
• Payment details — updated through the secure billing portal
• Cancel Subscription — ends the subscription at the end of the paid period

Billing is available in euro.

What cancelling does

Your subscription runs to the end of the period you paid for. After that the widget returns to owner-only test mode — visitors no longer see it.

Nothing is deleted. Your knowledge base, branding, products and conversation history stay in place, so resubscribing picks up exactly where you left off.

Your profile

Profile holds your name, email and avatar.

What data Storebird holds

For your store: products and catalog data synced from WooCommerce, the pages of your website in your knowledge base, and your settings.

For your customers: the chat conversations themselves, any contact details a visitor gives you, and the pages they visited during a conversation. Order data is read from your WooCommerce store when a customer asks about an order — with a verification step before anything is shown. See Order tracking.

The full terms are in our privacy policy and terms.

Exporting your data

You can export your data from Profile — see Export data.

Deleting your account

Account deletion is at storebird.ai/account/delete, or from your profile settings.

Deletion removes your account and its data. It cannot be undone, so export anything you want to keep first. If you only want to stop paying, cancel the subscription instead — that keeps everything intact.

Data processing agreement

If you need a DPA for your own compliance, ask in the chat and we will arrange it.

GDPR requests from your customers

If one of your customers asks you to remove their data, delete the conversation in your Inbox and the associated lead under Leads. Ask us in the chat if you need help locating everything for a specific person.