Everything a WooCommerce sales employee would do

WooCommerce chatbot features, built for selling

Storebird is an AI sales assistant for WooCommerce. It searches your catalog, tracks orders, captures leads, replies in any language, and hands off to your team when a shopper needs a human.

Start your AI sales assistantSee pricing

01 · Product intelligence

AI product search that reads your real catalog

Storebird connects to WooCommerce and understands variations, attributes, stock, and price — so it recommends products that actually match, instead of scraping page text and guessing.

  • Filters on size, color, material, and compatibility before ranking
  • Variation- and attribute-aware, including WPML catalogs
  • Never shows out-of-stock or wrong-variant products
See how product intelligence works
Storebird product intelligence — the Storebird mascot picking the one matching product from a WooCommerce catalog grid

02 · Order tracking (WISMO)

Answer “where is my order?” without a single ticket

Shoppers enter an email or order number and Storebird pulls live status and tracking straight from WooCommerce. Advanced tracking covers 1,500+ carriers on Pro and above.

  • Reads real order status and tracking from WooCommerce
  • Multi-carrier tracking across 1,500+ carriers (Pro+)
  • Cuts repetitive WISMO emails dramatically
Read the order-tracking guide
Storebird order tracking — the Storebird mascot on a delivery location pin beside a shipped WooCommerce parcel

03 · Human handoff

Hand off to a human with full context

Storebird handles the repetitive questions and knows when to step back. When a shopper needs a person, it escalates with the entire conversation — on your site or over WhatsApp.

  • Detects buying intent and escalation moments
  • Passes full conversation history to your team
  • Take over directly from chat or WhatsApp
See how WhatsApp handoff works
Storebird human handoff — the Storebird mascot handing a live chat conversation over to a human hand

04 · Lead capture

Turn curious visitors into a growing list

When a shopper shows intent, Storebird collects their email while it helps — so you build your list during the conversation instead of after the visitor has gone.

  • Captures emails at the moment of buying intent
  • Qualifies and routes leads to your team
  • Builds your list while it answers questions
See sales-assistant use cases
Storebird lead capture — customer email envelopes collecting in the Storebird nest

05 · Multilingual

Reply in the shopper’s language

Storebird answers in the language your customer writes in, including stores running WPML with translated catalogs — so a multilingual shop feels native to every visitor.

  • Replies in the shopper’s own language
  • WPML-compatible with translated catalogs
  • One assistant for every market you sell in
Read the multilingual guide

06 · Multi-store

Run every store from one inbox, live data per shop

Agencies and multi-brand owners connect all their WooCommerce shops under one login. Every store keeps its own live catalog, stock, and orders — and the AI answers each customer from that shop’s data, all in one shared inbox.

  • One unified inbox for chat and email across every store
  • Per-store isolation — each shop keeps its own live catalog and brain
  • Filter and scope the inbox by store or brand
See how multistore works
Storebird multi-store for WooCommerce — the Storebird mascot tending several shops that all feed into one inbox

Also included

Two more capabilities, built into every widget

Beyond product search and order tracking, Storebird grounds its answers in your own store knowledge — and reaches out before shoppers slip away.

Knowledge base

Answers from your store’s own knowledge — not the internet

Shipping times, returns, sizing, warranty, opening hours — Storebird answers these from a knowledge base you control. When something isn’t in there, it says so and offers a handoff, instead of inventing a policy that could be wrong.

  1. 1Build it in seconds. Scan your website to import pages automatically, or add pages by hand with a title, content, and category.
  2. 2Storebird indexes it by meaning. Every page is enriched and embedded, so the AI finds the right one by intent — not by exact keywords.
  3. 3It answers, and cites the source. During a chat it pulls the matching page, answers in the customer’s words, and links back to the page it used.
  4. 4It never guesses a policy. If the answer isn’t in your knowledge base, it says it doesn’t have that information and offers to connect a human.

Included on every plan — up to 100 knowledge pages on Essential, unlimited on Pro and up. You can see how often each page gets used in real answers.

Example — how it grounds an answer

Can I return a sale item?
Yes — sale items can be returned within 14 days if unworn. Here’s the full policy: Returns & refunds
Do you repair out-of-warranty items?
I don’t have that specific information. Would you like me to connect you with a colleague who can help?

Illustration of Storebird’s grounding rules — it answers from your knowledge base and offers a handoff when the answer isn’t there.

Proactive messages

Start the conversation before the shopper leaves

Most visitors never click a chat bubble. Storebird can open on its own with a friendly line a few seconds after someone lands — turning a silent tab into a conversation.

  1. 1A timed, on-brand opener. After a delay you choose, the widget pops a small speech bubble with a message you wrote.
  2. 2Up to five openers, rotated. Add several and Storebird rotates them, so repeat and multi-page visitors don’t see the same line twice.
  3. 3One tap to the full assistant. Clicking opens the chat; a dismiss keeps it out of the way if they’re not interested.
  4. 4On or off, per store. Toggle it, and set the message and delay from your branding settings.

It’s a timed greeting — simple and on-brand. Storebird doesn’t track carts or mouse-exit to fire it.

Example openers you can set

Hi! Looking for something specific? I can check sizes and stock 👋
Not sure which model fits you? Ask me anything.
Need help with an order? Tell me your order number.

One is shown at a time and rotated between visits.

Smart Product Search + Intelligent Support.

Finally, a chatbot that does both right.

Your Customers Find the Right Product, Fast

Why This Matters:

Higher conversions — Customers don't waste time on wrong products
Fewer returns — No compatibility mistakes
Bigger orders — Smart upsells based on actual needs
Trust built — Customers know you won't mislead them

"Storebird synced my entire product catalog (1,200+ products) within minutes. It's clearly built for WooCommerce, not a generic chatbot."

— Allround Connect · Verified on WordPress.org

Try It on Your Store

14-day free trial · Full Pro access

"Compatible" Isn't Good Enough.

Generic Platforms

"WooCommerce Compatible"

Scrape your pages
Don't understand variations
Can't filter by attributes
Need Zapier or custom API
Treat WooCommerce as afterthought

Storebird

Built FOR WooCommerce

Native catalog integration
Understands variations & attributes
Uses product structure intelligently
Install plugin, works in 5 minutes
WooCommerce is our ONLY focus

Example:

Customer asks:

"Black leather jacket in XL"

Generic bot:

Shows all jackets (wrong materials, sizes)

Storebird:

Filters material=leather, size=XL, color=black → Shows only correct matches

The difference? We know "leather" is a material attribute, "XL" is a size variation, and "black" is a color option. Generic bots see keywords.

What Store Owners Say

5/5 on WordPress.org

"It's not just a chatbot, but a well-trained assistant that really thinks along and actively helps resolve customer questions. And doing that in a store with more than 15,000 products — that's genuinely impressive. Thanks to this plugin, I can do my work faster and with more focus."

Storebird for foamtastic, so far

603

conversations handled

87

leads captured

15,000+

products synced

foamtastic

Independent customer · Verified review on WordPress.org

In the reviewer's own words

"I've tried all the other chatbots before, but they never really understood my WooCommerce store. Storebird synced my entire product catalog (1,200+ products) within minutes. 'Where is my order?' emails dropped by around 70%. Last month: €2,400 attributed revenue from chat."

Allround Connect

Reviewer's own figures · Verified review on WordPress.org

Go deeper

Explore every capability in depth

Each capability has its own page with a live demo, real examples, and setup details.

WooCommerce AI Chatbot

The full AI sales assistant: product Q&A, recommendations, and 24/7 support grounded in your live catalog.

See the chatbot

Product intelligence

Attribute-, variation-, and stock-aware product search that recommends products that actually match.

How product search works

Order tracking

Answers “where is my order?” from live WooCommerce data, with multi-carrier tracking on Pro and up.

See order tracking

WhatsApp handoff

Escalate to your team over WhatsApp with the full conversation — no separate Business API to set up.

See WhatsApp handoff

Email AI

The same store brain drafts replies to customer emails, grounded in live orders and products.

See email AI

Multi-store

Run every WooCommerce shop from one inbox, each answering from its own live catalog and orders.

See multistore

Stop Losing Sales to Wrong Answers.
Start Converting with Intelligence.

Never Show Wrong Products

Filter first, rank second. Customers find exactly what they need.

Get Your Time Back

40-60% fewer support tickets. Focus on growing your store.

Built for WooCommerce

Not adapted. Built specifically for it from day one.

Start your 14-day Pro trial

Full Pro plan access • Setup in 5 minutes • Money-back guarantee

Watch Demo Instead →
Setup in 5 minutes
14-day free trial
14-day money-back guarantee

What happens after you sign up:

  • Storebird syncs your products, categories, and attributes
  • Add your knowledge base (FAQs, policies, shipping info)
  • Go live—customers get instant, accurate answers

Most stores are live within 5 minutes.