"Where is my order?" Your AI already wrote the email answer.
Storebird drafts your WooCommerce customer email replies — with the real order status right in them. You read it, click once, and it's sent. No tab-switching, no order lookups, no copy-paste.
Unified inbox
Email · connected to WooCommerce
Customer email
Hi, where is my order #1847? It's been a few days.Hi! Good news — order #1847 shipped yesterday and is out for delivery today. Here's your tracking link. Your two items (Explorer Pro Backpack, Trail Lite) are both on their way. 🚚
The same emails, every single day
"Where is my order?" "Is this in stock?" "Which one fits me?" Every day you open the order, check the stock, type the reply, paste the tracking link. It's hours a week — and it's the same handful of questions on repeat.
How to answer WooCommerce customer emails with AI
Four steps. The AI does the lookup and the typing; you stay in control of every reply.
Your customer emails your shop
A shopper sends "Where is my order?" or "Is this back in stock?" to the email address you already use.
Storebird writes the draft — with your live Woo data
The AI reads your live WooCommerce catalog, stock and order status, then drafts the reply in your unified inbox.
You approve with one click
Read the draft, tweak if you want, and hit send. Nothing goes out without you — until you decide to trust it.
The reply goes back in the same email thread
Your customer gets a normal reply in the thread they started. No new tool for them to learn.
Trust it for a question type? Turn on auto-mode for that type — the rest stays draft-first.
One forwarding rule. No DNS.
Copy one forwarding address, paste it as a forward rule in the email account you already use. That's it. No DNS records, no DKIM, no SPF. Replies go out from a Tier-1 address (mg.storebird.ai) with your shop name as the sender — so your customers just see you.
- 1Copy your forwarding address from the Storebird dashboard.
- 2Add it as a forward rule in Gmail, Outlook or cPanel.
- 3Send a test email — the draft appears in your inbox.
All your WooCommerce stores, one inbox
Running more than one WooCommerce shop? Every email (and chat) from all your shops lands in one overview, and each conversation shows which shop it came from. Every shop keeps its own live catalog and orders — so a reply for shop A never pulls shop B's data.
Why it's different
Other tools answer your email too. But their AI doesn't read your WooCommerce store — so it can't put your real order status or stock into the reply. Storebird is built only for WooCommerce.
Crisp and Gorgias answer email, but their AI has no live WooCommerce connector. See Storebird vs Crisp for WooCommerce or the best WooCommerce helpdesk AI roundup.
Same Woo brain. Now on your email.
The AI that drafts your email replies is the same WooCommerce brain store owners already trust in Storebird chat. Email is new — so here's the honest picture: the real demo above, plus the proven results below from the same live-Woo AI that already runs on chat.
"I've tried all the other chatbots before, but they never really understood my WooCommerce store. Storebird synced my entire product catalog (1,200+ products) within minutes. 'Where is my order?' emails dropped by around 70%. Last month: €2,400 attributed revenue from chat."
Huge time saver"Het is niet zomaar een chatbot, maar een goed getrainde assistent die écht meedenkt en actief helpt bij het oplossen van klantvragen. Dankzij deze plugin kan ik mijn werk sneller en met meer focus uitvoeren. En dat binnen een webshop met meer dan 15.000 artikelen — dat is echt indrukwekkend."
Email is included on Pro and higher
AI-drafted email with live Woo data comes with Pro. Got more than one shop? Add extra stores — contact us. Your 14-day Pro trial is the door to it.
AI email for WooCommerce — FAQ
Do I need to change my DNS?
No. There is no DNS, no DKIM and no SPF to set up. You add one forwarding rule in the email account you already use, and Storebird sends replies from a Tier-1 address (mg.storebird.ai) with your shop name as the sender.
Does it read my real orders and stock?
Yes, live. The same WooCommerce brain that powers Storebird chat reads your real order status, real stock and your actual product catalog — so the drafted email answer is grounded in your store, not a guess.
Will it send emails without me?
No — draft-first. Storebird writes the reply and puts it in your inbox for one-click approval. When you trust it for a certain type of question, you can switch that type to auto. You stay in control.
Can it handle multiple WooCommerce shops?
Yes. All the mail (and chat) from every shop lands in one inbox, and each conversation shows which shop it came from. Every shop keeps its own live catalog and orders.
Which email providers work?
Any of them. Because it is a forwarding rule, it works with Gmail, Outlook, cPanel and every other mailbox. You do not move your email — you forward a copy.
How is this different from Crisp or Gorgias?
Crisp and Gorgias answer email too, but their AI does not read your live WooCommerce data — it cannot pull your real order status or stock into the reply. Storebird is built only for WooCommerce, so live order status, stock and catalog go straight into every drafted answer.
Start your 14-day Pro trial
Connect WooCommerce in 5 minutes. No credit card. Chat and email, one AI brain, your live store data.