Privacy Policy
Last updated: January 2026
1. Introduction
Storebird ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot service for WooCommerce stores.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Email address
- Name
- Payment information (processed securely by Stripe)
- WooCommerce store URL
2.2 Store Data
To provide our service, we access and process:
- Product catalog information (titles, descriptions, prices, attributes, variations)
- Category and taxonomy data
- Order information for tracking purposes
- Knowledge base content you provide (FAQs, policies, shipping info)
2.3 Conversation Data
We store conversations between your customers and our chatbot to:
- Provide conversation history and context
- Enable human handoff when needed
- Improve chatbot accuracy
- Generate analytics for your dashboard
3. How We Use Your Information
We use the collected information to:
- Operate and maintain the Storebird service
- Process product searches and provide accurate recommendations
- Enable order tracking for your customers
- Answer customer questions using your knowledge base
- Send service-related communications
- Process payments and manage subscriptions
- Improve our AI and service quality
4. Data Processing & AI
Storebird uses artificial intelligence to process customer queries. Our approach:
- We use multiple AI providers with privacy mode enabled
- Customer data is processed with strict privacy controls
- We do not use your data to train public AI models
- Product and conversation data is stored in secure, encrypted databases
5. Data Security
We implement industry-standard security measures:
- End-to-end encryption for all data transmission
- Encrypted storage for sensitive data
- Regular security audits
- Access controls and authentication
- Secure API connections to your WooCommerce store
6. Data Retention
We retain your data for as long as your account is active. Conversation data is retained according to your plan settings. Upon account deletion, we will delete your data within 30 days, except where we are required to retain it for legal purposes.
7. Third-Party Services
We use the following third-party services:
- Stripe - Payment processing
- AI Providers - Natural language processing (with privacy mode)
- Cloud Infrastructure - Secure data hosting
8. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at info@storebird.ai.
9. Cookies
We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.
10. Children's Privacy
Storebird is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at: