How Storebird works
Set up your AI sales employee, teach it your shop, and find where everything lives. Short, practical pages — start with getting started.
Getting started
Getting started with Storebird
Set up your AI sales employee for WooCommerce in about 15 minutes: connect your store, check the catalog, set the tone, test, and go live.
Connect your WooCommerce store
Install the Storebird plugin, connect your WooCommerce store automatically or with API keys, and confirm the connection is healthy.
Test mode and going live
Why the chat widget is only visible to you before you subscribe, how many test chats you get, and what changes the moment you go live.
Using Storebird
Branding and tone of voice
Change how your AI sounds and looks: chat name, welcome message, formality, enthusiasm, emoji, response language, colours, logos and the greeting bubble.
Knowledge base
What your AI knows, how your website content and catalog get in, how to add or edit a page yourself, and what makes a knowledge base page actually useful.
Train your AI
Correct a wrong answer so it stays corrected, work through unanswered questions, and understand what 'training' actually means in Storebird.
Product sync and product notes
How your WooCommerce catalog reaches Storebird, when it refreshes, and how to add product knowledge that is not in the product description.
Order tracking
How customers check their order status in chat, what they must provide to be verified, and where you follow order questions in the dashboard.
Inbox and conversations
Read what your AI is saying, see visitor context, use statuses and labels, archive what is done, and know which conversations need you.
Lead capture
Collect contact details from visitors who are not ready to buy, choose when the AI asks, and follow up from the Leads screen.
Business hours
Set opening hours, timezone and holidays so your AI sets a realistic expectation when a customer needs a human outside working hours.
Languages and multilingual stores
Let your AI match the visitor's language or lock it to one, and get multilingual shops answering correctly in every market.
Channels
Account
Plans, limits and multiple stores
What each plan includes, how conversations are counted, what happens when you hit a limit, and how to run more than one store.
Billing, account and your data
Invoices, changing or cancelling your plan, what data Storebird holds, exporting it, and deleting your account.
Troubleshooting
The chat does not appear, products are missing, answers are wrong, order lookup fails — the checks that solve most problems in a minute.
Cannot find it?
Ask the chat on this page — it reads these guides. If it cannot help, leave your email and a human picks it up.