Product sync and product notes

How your catalog gets in

The Storebird plugin syncs your WooCommerce products to your Storebird account: names, prices, descriptions, images, variations and stock.

Syncing happens:

• On first connection — your whole catalog is imported
• When you create or update a product in WooCommerce
• On demand — trigger a sync from the plugin settings in WordPress

A large catalog takes a few minutes on first import. After that, updates are incremental.

Why this matters

This is the difference between an AI that reads a FAQ you wrote and an AI that knows your shop. Because the catalog is live, your AI can answer "is that available in medium", "what does it cost with the discount", and "what do you have under €50 in blue" — and be right at the moment it answers.

If your products are missing or stale, everything downstream suffers. Check the connection first when answers go wrong: Plugin Connection.

Product notes

Product descriptions are written for browsing customers. They rarely contain the things people actually ask before buying — fit, compatibility, what is in the box, which model it replaces.

Product notes let you attach that knowledge to a specific product. The AI treats a note as authoritative for that product.

Good notes are the ones you find yourself repeating in email:

• "Runs one size small — order up if you are between sizes"
• "Fits the 2021 model onwards, not the 2019"
• "Ships in two boxes; the stand arrives separately"
• "This replaced the older X200 — same mount, brighter lamp"

Find the product on the Product notes page, add the note, save. It applies from the next question onward.

Things the AI will not do with your catalog

• It does not change prices, stock or product data. The sync is one-way, from WooCommerce to Storebird.
• It does not invent products. If a customer asks for something you do not sell, the correct answer is to say so — and, where sensible, point at the closest thing you do sell.
• It does not show out-of-stock items as available. Stock comes from the same sync as the price.

When a product answer is wrong

1. Check the product in WooCommerce — is the data actually right there?
2. Trigger a sync from the plugin settings and re-ask
3. Still wrong → add a product note with the correct fact
4. If the AI cannot find a product your customers ask for by another name, add a synonym group under Branding & Tone

See also Troubleshooting.