Storebird vs Gorgias for WooCommerce stores (2026): the honest comparison

Storebird vs Gorgias for WooCommerce stores (2026): the honest comparison

For a WooCommerce store, Storebird is the better pick and Gorgias is the better pick on Shopify. Storebird is built on the WooCommerce data model and reads your catalog, variations, stock and orders directly. Gorgias is a brilliant, mature ecommerce helpdesk, but it is Shopify-first: its order automation and AI features are documented around Shopify, and on WooCommerce you run on an integration layer instead of a native connection. Here is the honest head-to-head, written by a WooCommerce developer, not a generic chatbot vendor.

Key takeaways

• Storebird is WooCommerce-native; Gorgias is Shopify-first. Storebird reads your live WooCommerce catalog and orders directly. Gorgias supports WooCommerce as one of many integrations, but markets its "instantly connect and automate" order experience around Shopify.
• Pricing models are different shapes. Storebird is flat (EUR 39 to EUR 199 per month, AI included). Gorgias is a base helpdesk plan ($10 to $900 per month) plus a separate AI Agent fee of $1.00 per resolved conversation.
• Gorgias is a support desk; Storebird is an AI sales assistant. Gorgias wins on multichannel ticketing, macros and team collaboration. Storebird wins on catalog-aware AI for a WooCommerce shop.
• If you are on Shopify, Gorgias is the right answer. Storebird does not support Shopify, and we say so in section five instead of wasting your time.

Written by the Storebird team. Last updated: June 20, 2026.

Storebird vs Gorgias at a glance

Here is the comparison most listicles skip, because most of them never look at WooCommerce specifically.

The pattern is simple. Gorgias is the stronger support desk. Storebird is the stronger WooCommerce AI. The right answer depends almost entirely on which platform your store runs on.

Why WooCommerce stores compare Storebird and Gorgias

WooCommerce shop owners usually land on this comparison for one of three reasons: Gorgias feels priced for bigger teams, the AI bill is hard to predict, or the WooCommerce side never felt as polished as the Shopify reviews promised. All three are fair. Let's take them honestly.

Gorgias is Shopify-first, and it shows on WooCommerce

This is the core of the comparison, so let's be precise about it. Gorgias does support WooCommerce — it lists WooCommerce as an integration alongside Shopify, BigCommerce and Magento, and the helpdesk works fine on a Woo store. But Gorgias built its reputation on Shopify. Its own marketing describes the Shopify experience as "instantly connect your Shopify store to automate support, manage orders and increase conversion without switching tabs." The WooCommerce integration page carries no equivalent promise of automated order handling.

So the honest read is this: on Shopify, Gorgias automates order actions and self-serve flows out of the box. On WooCommerce, you get the helpdesk and order visibility through an integration layer, not a native connection to your store's data. Storebird is the opposite — it was written on top of the WooCommerce data model from day one. It reads the wp_posts, wp_postmeta and product lookup tables directly, so the chatbot knows your variations, stock and prices the way your catalog manager does.

If your store uses variable products — and almost every WooCommerce store does — that difference is the whole game.

The per-resolution AI bill is hard to predict

Gorgias's AI Agent is priced per resolved conversation: $1.00 each on monthly billing, $0.90 annually, with overages at $1.50. That is a clean model when volume is steady. It becomes a budget risk during a sale. When your chat volume spikes 5x on Black Friday, a per-resolution model charges you more for doing well. Storebird is flat per month, so a busy weekend costs the same as a quiet one. For the full breakdown of how per-resolution and per-reply pricing behaves under load, see our WooCommerce chatbot pricing comparison.

Gorgias is a support desk, not a catalog-aware AI

Gorgias resolves tickets from your help centre, macros and stored knowledge — and it does that very well. What it does not do on WooCommerce is answer a live product question from your catalog. Ask "do you have this jacket in navy, size L, and is it in stock?" and a help-centre-trained AI can only answer if someone wrote that exact answer down. Storebird reads the variation, the parent product and the live stock level and answers in real time. That is the difference between a support desk and an AI sales assistant for WooCommerce.

How Storebird is different from Gorgias on WooCommerce

The short version: Gorgias manages your support tickets; Storebird answers your customers' product and order questions from your real store data. Here is what that means in practice.

Catalog awareness

Storebird reads your WooCommerce catalog directly — variations, attributes, prices and live stock. See how Storebird reads your WooCommerce catalog. Gorgias answers from help-centre content and macros, and its product-aware automation is built around Shopify, not your Woo product database. For the variation case specifically, see our guide on a WooCommerce chatbot that understands variations.

Order tracking

Storebird answers "where is my order?" on WooCommerce natively. The customer gives an order number plus a second detail, Storebird looks it up against WooCommerce's own order statuses, and your WooCommerce API keys stay on your store rather than living inside the chatbot. Gorgias shows order data to agents on Woo, but its automated, self-serve tracking is built around the Shopify order object. Order tracking is 30–50% of support volume on most stores — see our where is my order on WooCommerce guide for why automating it matters.

Pricing math

Gorgias: a base helpdesk plan ($10 Starter / $60 Basic / $360 Pro / $900 Advanced per month on monthly billing) plus the AI Agent at $1.00 per resolved conversation. A growing store easily lands on Pro ($360) plus a few hundred resolutions, so the realistic monthly figure climbs fast. Storebird: flat EUR 39 Essential / EUR 89 Pro / EUR 199 Scale per month, AI included, no per-resolution fee. See our pricing page for the full breakdown. Always verify Gorgias's current numbers on their pricing page — they revise tiers regularly.

Setup

Storebird installs as a standard WordPress plugin and syncs through WooCommerce's own data model — under 15 minutes from install to first reply, with no separate ecommerce connector to configure. Gorgias is a full helpdesk: more to set up, more power once it is, but heavier than a WooCommerce shop owner usually needs for a sales chatbot. See our WooCommerce chatbot setup guide for the step-by-step.

When Gorgias is still the better choice

I am not going to pretend Gorgias is a weak product — it is one of the best ecommerce helpdesks on the market, and if I trashed it you would stop trusting the rest of this page. Here is when Gorgias is honestly the better pick:

• You are on Shopify. This is the big one. On Shopify, Gorgias automates order actions and resolution natively, and Storebird does not support Shopify at all. If your store is on Shopify, choose Gorgias.
• You need a full multichannel support desk. Gorgias unifies email, live chat, social, SMS and phone in one inbox with proper ticketing. Storebird is web chat for now.
• You have a team of support agents. Gorgias has macros, agent assignment, collaboration and seats built for support teams. Storebird is designed for solo operators and small teams.
• Ticketing matters more than catalog AI. If your support is mostly returns, complaints and account issues — not product discovery — a helpdesk is the right tool, and Gorgias is a great one.

If any of those describe your store, Gorgias is the honest recommendation. If you are on WooCommerce and you want AI that actually knows your catalog, keep reading. For the broader field of Gorgias options on Woo, see our Gorgias alternative for WooCommerce guide.

Storebird vs Gorgias — the short version

Same store, different fit. Gorgias is a Shopify-first support desk that also runs on WooCommerce. Storebird is a WooCommerce-native AI sales assistant. On Shopify, Gorgias wins. On WooCommerce, Storebird wins.

Same question, different answer. Ask both "do you have this dress in red, size M, in stock?" — Storebird checks the live WooCommerce variation and answers. Gorgias answers only if the help centre already covers it.

Same budget, different math. Storebird is flat (EUR 39–199/mo, AI included). Gorgias is a base plan plus $1.00 per resolved AI conversation — predictable until a sale spikes your volume.

For the wider WooCommerce field, see our best AI chatbot for WooCommerce in 2026 guide, and if you also evaluated Intercom, our Storebird vs Intercom for WooCommerce comparison.

Frequently asked questions

Is Storebird or Gorgias better for a WooCommerce store? Storebird, for WooCommerce specifically. It reads your catalog, variations, stock and orders directly, while Gorgias is Shopify-first and runs on WooCommerce through an integration layer. On Shopify, Gorgias is the better tool.

Does Gorgias work with WooCommerce? Yes — Gorgias lists WooCommerce among its supported integrations, so the helpdesk works. But its strongest order-automation and AI story is documented around Shopify, not WooCommerce.

How much does Gorgias cost? On monthly billing, helpdesk plans run Starter $10, Basic $60, Pro $360 and Advanced $900 per month, plus the AI Agent at $1.00 per resolved conversation ($0.90 annually, $1.50 overages). Confirm current figures on the Gorgias pricing page.

How much does Storebird cost compared to Gorgias? Storebird is flat: EUR 39 Essential, EUR 89 Pro, EUR 199 Scale per month, AI included. Gorgias bills the helpdesk and the AI separately, so a busy store's bill is harder to predict.

Does Gorgias AI Agent answer WooCommerce product and stock questions? Not from your live catalog. It answers from help-centre content and macros. Storebird reads the WooCommerce catalog directly and answers variation and stock questions in real time.

Can Gorgias answer "where is my order?" on WooCommerce? It can show order data to agents, but automated self-serve tracking is built around Shopify. Storebird does native WooCommerce order lookup with your API keys staying on your store.

When is Gorgias the better choice? On Shopify, for multichannel support desks, and for teams that need ticketing and macros more than catalog-aware AI.

Is there a free Gorgias alternative for WooCommerce? Storebird's free WordPress.org plugin plus a 14-day Pro trial is the closest free, WooCommerce-built option. Gorgias has no permanent free tier.

I'm on Shopify, not WooCommerce — should I use Gorgias? Yes. Gorgias is excellent on Shopify and Storebird does not support Shopify. This page only favours Storebird for WooCommerce stores.

The bottom line

Two good tools, two different stores:

• Storebird for WooCommerce shops that want AI which actually understands their catalog, stock and orders. Start with the free plugin or 14-day Pro trial — no credit card required.
• Gorgias if you are on Shopify, or you need a full multichannel support desk for a team of agents.

Here is the one line of honesty I owe you: I helped build Storebird, so yes, I recommend it for WooCommerce. I also told you plainly that Gorgias is the better tool on Shopify and the stronger pick if you need a full support desk. That is what a useful comparison looks like. If you are on WooCommerce and AI that knows your catalog is the priority, read the best AI chatbot for WooCommerce in 2026 next.